Privacy Policy
Your privacy is our priority. Learn how we protect and handle your personal information.
1. Privacy Overview
At TotalHouseInsure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.
2. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
Name, address, phone number, email address, date of birth, social security number
Property Information
Home address, property type, construction details, safety features, previous claims
Financial Information
Credit score, payment information, banking details, insurance history
Usage Data
Website interactions, app usage, device information, IP address, browser type
2.1 Information You Provide
- Account registration information
- Quote and application details
- Claims information and documentation
- Communication preferences
- Customer service interactions
2.2 Information We Collect Automatically
- Device and browser information
- Website and app usage analytics
- Location data (with permission)
- Cookies and similar technologies
3. How We Use Your Information
We use your information for the following purposes:
- Provide Services: Generate quotes, process applications, manage policies, and handle claims
- Communication: Send policy updates, renewal notices, and important service information
- Fraud Prevention: Verify identity and detect fraudulent activities
- Legal Compliance: Meet regulatory requirements and legal obligations
- Service Improvement: Analyze usage patterns to enhance our platform and services
- Marketing: Send promotional materials (with your consent and opt-out options)
5. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls limit who can view your information
- Regular Audits: We conduct regular security assessments and vulnerability testing
- Employee Training: All staff receive privacy and security training
- Incident Response: We have procedures in place to respond to security incidents
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we have about you
Right to Correct
Request correction of inaccurate or incomplete information
Right to Delete
Request deletion of your personal information (subject to legal requirements)
Right to Portability
Receive your data in a portable format for transfer to another service
Right to Object
Object to certain processing of your personal information
Right to Restrict
Request restriction of processing under certain circumstances
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
Typical retention periods include:
- Active Policies: Duration of policy plus 7 years
- Claims Data: 10 years after claim closure
- Marketing Data: Until you opt out or 3 years of inactivity
- Website Analytics: 2 years
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing notice through our mobile application
Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer Contact Information
- Email: [email protected]
- Phone: +1 (833) 828-1241 (Press 3 for Privacy)
- Mail: TotalHouseInsure Privacy Officer
101 Montgomery Street
San Francisco, CA 94104 - Online Form: Available at totalhouseinsure.com/privacy-request
Response Time: We will respond to privacy requests within 30 days of receipt.